Return Policy

Last Updated: August 10, 2026
Effective: August 10, 2026

Please Note: Not all items are eligible for return. All approved returns are subject to a 25% restocking fee, and shipping and handling charges may apply. Customers must contact Golden Gate Medical Supply before returning any item so we can determine eligibility and issue a Return Merchandise Authorization Number (RMA#). Returns received without prior authorization may be refused.

Refund Requirements:

Normal Orders: Most new, unopened items may be eligible for a refund within 30 days of delivery. Approved refunds are subject to a 25% restocking fee, applicable shipping and handling charges, and inspection upon receipt. Items must be returned in their original packaging with all serial numbers and UPC labels intact.
Special Orders: Special order items are evaluated on a case-by-case basis and may not be eligible for return or refund. Approval is determined by Golden Gate Medical Supply based on the circumstances of the return.

Return Shipping

Unless otherwise required by law or the return is due to an error made by Golden Gate Medical Supply, customers are responsible for all return shipping costs. Customers may arrange return shipping using a carrier of their choice or, when available, request that Golden Gate Medical Supply provide a prepaid return shipping option. Any prepaid return shipping charges will be deducted from the final refund amount.

Return Procedure:

Returns received without a valid RMA# may be refused or deemed ineligible for a refund. Once the item has been received and inspected, any approved refund will be processed in accordance with this policy. Please note that shipping and handling charges may apply depending on the return method and item being returned.

Restocking Fee:

All approved returns are subject to a 25% restocking fee calculated on the purchase price of the returned merchandise only. Original shipping charges, applicable taxes, and any return shipping or handling charges are not included in the restocking fee calculation. Return shipping and handling charges may also apply and vary based on the item, destination, and return method selected. Whenever possible, applicable shipping charges will be communicated before the return is finalized.

Returns Will Not Be Accepted If:

The item has been opened, used, or altered.
The item is missing its original serial number, UPC, or manufacturer labels.
The item is a special-order product that has not been approved for return.
The return is requested more than 30 days after delivery.
The item is returned without first obtaining a Return Merchandise Authorization Number (RMA#).
The returned package does not contain the correct item(s).

If you have any questions regarding our return policy, please contact our customer service department by phone or by email before returning your item.