Return Policy

Please Note: Not all items are eligible for a return, and shipping and handling fees may apply. Notifying Golden Gate Medical Supply staff for a return is necessary to assess the eligibility of the item in question and we will not accept any returns where we were not notified first.

Refund Requirements:

• Normal Orders: You may return most new, unopened items for a full refund within 30 days of delivery. These items should be in their original packaging and have their serial number or UPC.
• Special Orders: Special order returns are on a case by case basis at our discretion.

Return Procedure:

If you would like to make a return or exchange, you must contact us by phone or email to start the return process. A staff member will then assess the eligibility of the return. If the item is eligible for return, you will receive a Return Authorization Number (RA#) to write on the box. If any items are sent back without an RA# they will not be eligible for a refund or exchange. Our staff will guide you through this process, assess eligibility, and provide a RA#. Please note that not all items are eligible for a refund, and shipping and handling fees may apply.

Restocking Fee:

All returns will be subject to a 15% restocking fee. If you would like to return or exchange your item, you must contact us before sending it back. Items returned to us without notification will not be eligible for a refund or exchange.

If there are any questions relating to our return policy please contact our customer service department by phone or via our customer support email.